Performance dashboards for a clinic network
Daily bookings, revenue and patient-satisfaction indicators across 9 clinics.
The challenge
Management waited until month-end to see how each clinic performed.
What we did
- Agreed 12 key indicators with management.
- Joined the booking and accounting systems into one data source.
- Designed dashboards for head office and for each clinic manager.
The result
Appointment utilisation rose from 64% to 81%.
